The ticket is clear. The problem is not.
“Can you build a dashboard for me?”
I can build a dashboard. But what decision will it help someone make? Who will act differently because it exists?
I’ve learned to ask those questions before discussing implementation. Sometimes the answer leads to a smaller feature. Sometimes it reveals a problem nobody had mentioned.
A spreadsheet copied between three departments might look like a software problem. Then you discover that each department defines the same number differently. Automating that gives you a faster disagreement.
I like to see how people work today: the workarounds, the repeated steps, the things they stopped reporting because “it’s always been like that.”
That’s usually where the conversation gets interesting.